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Some questions answered in this report include:
How are consumers using department stores for shopping in today’s multichannel retail environment?
What can department stores do to attract younger shoppers?
How can retailers encourage people to shop more at department stores?
Is showrooming becoming an increasing issue for department stores?
What are the main department stores doing to excel in clothing, which is one of the core categories?
To what extent have the main players been investing in their beauty offering?
Introduction
Department store definition
Sector benchmarks
Department stores
Mixed goods retailers
Accounting policy
Market shares
Abbreviations
Executive Summary
The market
Figure 1: Best- and worst-case forecast for department store sales, 2007-17
Market factors
Consumer spending
Figure 2: Consumer spending on core department store categories, 2007-12
Foreign visitors
Figure 3: Overseas residents’ visits to the UK, by area of residence, 2011 and 2012
Overseas visitor influence
Changing population structure
Companies, brands and innovation
Market shares
Figure 4: Leading department stores: market shares, 2007 and 2012
Winners and losers 2012/13
Figure 5: Leading department stores: compound growth in GTV, 2007/08-2012/13
Major innovations
Space allocation
Figure 6: Department stores, summary space allocations, 2013
Online growth
Figure 7: Online sales, by the leading department stores (excl. VAT), 2011/12 and 2012/13
The Consumer
How often they shop
Figure 8: Frequency of purchasing at department stores, in-store and online, March 2013
Where they purchase
Figure 9: Department stores purchased from in the past six months, in-store and online, March 2013
How people shop at department stores
Figure 10: How people shop at department stores, March 2013
Attitudes towards shopping at department stores
Figure 11: Attitudes towards shopping at department stores, March 2013
What would encourage them to shop more
Figure 12: What would encourage them to shop more at a department store, March 2013
What we think
Issues in the Market
How are consumers using department stores for shopping in today’s multichannel retail environment?
What can department stores do to attract younger shoppers?
How can retailers encourage people to shop more at department stores?
Is showrooming becoming an increasing issue for department stores?
What are the main department stores doing to excel in clothing, which is one of the core categories?
To what extent have the main players been investing in their beauty offering?
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